Field Services

Optimise logistics supply chains with 24/7 access to strategic forward stock locations

We transform existing spaces within an estate, or power stand-alone, staffless mini warehouses with intelligent stock control, multi-point security and a click-and-collect web ordering system to allow engineers to order and collect key items without having to ship from a central location to keep their schedules on track.

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Problems we solve

Have you experienced service delays because your engineer does not have the right parts at the right time?

Central Warehouse

Centralised warehouses bring process and cost efficiencies but can move the supply of stock further away from the engineers. Adding time and distance into the process reduces the ability to react quickly to urgent needs.

Unknown Issues

Engineers prepare for call outs with a supply of parts to cover known issues but may encounter problems and not have the required parts. This can lead to a lower first-time fix rate, repeat visits, unhappy customers and added costs.

Emergencies

When storm cause floods, fallen power lines, and other issues engineers need to respond immediately. They aren't aware of the parts needed and can't wait 24-hours for the right equipment to be supplied.

Fewer Delays

Increase productivity with access to critical items when you need them

Hold a stock of key items at strategic locations, with automated trigger levels for reordering to improve availability and reduce unwanted stockouts or delays for unplanned 'second visits' whilst waiting for deliveries to complete unknown problems.

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Cost Control

Remove unwanted costs with visibility of stock levels and in demand items

Real-time stock levels, viewable in a user-friendly dashboard provides greater control over ordering, reduces wastage and removes unnecessary costs. It also helps to reduce central costs by decreasing small order pick and pack orders, and reliance on frequency of deliveries.

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Better Sustainability

Improve your carbon footprint with fewer deliveries

Localised forward stock sites can plan-ahead with enough items to last weeks at a time, and when replenishment is required, it is done using data insights to consolidate deliveries for greater efficiency, thus reducing the number of vans on the road.

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Case studies

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Speak to our team

If you are in the field services sector and you would like to learn more about Opus, speak to our client success team who will be happy to discuss implementation and capabilities.

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